Namaste Taiwan
Dine-in, takeout and delivery - three channels in one system
An Indian restaurant in Taipei: a multilingual menu for international guests, Uber Eats orders flowing straight into the kitchen, and three channels managed in one system.
Key Numbers
Figures on this page come from OrderEase order records (as of August 2026). Each merchant has agreed to be named.
The Challenge
Dine-in, takeout and delivery meant orders scattered across devices: one tablet for the delivery platform, another workflow for the dining room - several screens to watch at once during the rush.
The team includes non-Chinese-speaking staff and the clientele includes plenty of international guests - Chinese-only tickets were unreadable to some, and printing Chinese on the receipt printer had produced garbled output before.
The Solution
QR ordering with a multilingual menu puts English dish names directly in front of guests, so international customers order from their own phones without staff translating item by item.
An Uber Eats integration pilot routes platform orders automatically into the KDS and receipt printer - kitchen tickets look identical to in-house ones, and nobody watches the platform tablet anymore.
The receipt printer was customized to the shop's needs: Big5 Chinese encoding to fix garbled output, and print-format tweaks such as omitting the store name.
After Going Live
Orders split roughly evenly between dine-in and takeout, and together with delivery-platform orders, all three channels land in one order list and one receipt printer.
International guests self-order from the English menu, every staff member can read every ticket, and Uber Eats orders no longer need manual re-entry.
Features This Merchant Uses
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