Terms of Service
Last updated: January 1, 2025
1. Description of Service
OrderEase provides a restaurant QR code ordering SaaS platform (hereinafter "the Service"), including:
- Merchant admin panel: menu management, table QR code generation, order management, and analytics.
- Customer ordering interface: ordering and checkout via QR code scanning.
- Real-time notification system: push notifications for order status updates.
- System administrator panel: account and subscription management.
Please read these Terms of Service carefully before using the Service. Your continued use of the Service constitutes your agreement to all provisions of these Terms.
2. Account Registration and Eligibility
To register for the Service, you must:
- Be at least 18 years old or have full legal capacity.
- Provide accurate, complete, and truthful account information.
- Maintain the confidentiality of your account password and not share or transfer the account.
- Be responsible for all activities that occur under your account.
If you discover any unauthorized use of your account, please notify us immediately.
3. Merchant Responsibilities
As a merchant user of the Service, you agree to:
- Ensure that the menu data you upload (name, price, description, images) is accurate and lawful.
- Not upload images or content that infringes the intellectual property rights of others.
- Ensure that your restaurant business complies with local regulations and food safety standards.
- Assume full responsibility for fulfilling orders accepted through the platform.
- Properly manage menu inventory to avoid customers ordering items that cannot be provided.
- Not use the Service for any unlawful activities.
4. Payment Terms
The Service is offered on a subscription basis. The payment terms are as follows:
4.1 Subscription Plans
The Service offers multiple subscription plans; please refer to the pricing page for details. All features are available free of charge during the trial period.
4.2 Automatic Renewal
Subscription plans will automatically renew upon expiration unless you cancel your subscription before the expiration date.
4.3 Refund Policy
Except as otherwise required by law, subscription fees are non-refundable. If you have any questions about your invoice, please contact us within 7 days of the charge.
4.4 Payment Methods
Payments are processed through ECPay, supporting credit cards and other payment methods supported by ECPay.
5. Service Availability
We strive to provide a stable service with a target availability of 99.5%. However, the following circumstances may cause service interruptions:
- Scheduled system maintenance (typically performed during off-peak hours).
- Force majeure events (natural disasters, network infrastructure issues, etc.).
- Disruptions or errors in third-party services (Cloudinary, ECPay, etc.).
Major maintenance will be announced in advance, and emergency maintenance will be communicated as promptly as possible.
6. Account Termination
The following circumstances may result in account termination:
6.1 Termination by You
You may cancel your subscription and close your account at any time. Upon closure, your data will be retained for 30 days and then permanently deleted.
6.2 Termination by Us
If you violate these Terms of Service or engage in fraudulent, abusive, or similar conduct, we reserve the right to terminate your account immediately without refund.
6.3 Subscription Expiration
If your subscription expires without renewal, your account will enter read-only mode. If the subscription remains unrenewed after 14 days, the account will be suspended.
7. Intellectual Property
All software, design, trademarks, and content of the Service (excluding user-uploaded content) are the property of OrderEase and are protected by copyright law. You may not copy, modify, distribute, or reverse-engineer any part of the Service.
You retain ownership of content you upload to the Service (such as menu images); however, you grant us the necessary license to use such content as required to provide the Service.
8. Disclaimer
The Service is provided on an "as is" basis, without any express or implied warranty of completeness, accuracy, or continued availability. To the maximum extent permitted by law, we shall not be liable for:
- Any losses, direct or indirect, arising from the use of the Service.
- Interruptions or errors in third-party services (Cloudinary, ECPay, etc.).
- Loss of data (please back up important data regularly on your own).
- Loss of business opportunities or reduction in profits.
9. Changes to the Terms
We reserve the right to modify these Terms of Service at any time. Material changes will be communicated to you by email at least 30 days in advance. Your continued use of the Service following changes to the Terms constitutes your acceptance of the revised Terms.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan). Any disputes arising out of or in connection with these Terms or the Service shall be submitted to the Taiwan Taipei District Court as the court of first instance.
11. Contact Us
If you have any questions about these Terms of Service, please contact us:
OrderEase
Email: legal@orderease.com.tw
Customer service: +886-2-1234-5678
Service hours: Monday to Friday, 09:00–18:00