One account, every branch in your brand
Shared menu × Independent tax ID × Cross-branch reports
OrderEase multi-branch mode is purpose-built for chains and franchises: maintain one menu at HQ and push it to every branch, while each store keeps its own tax ID, invoicing, and payment credentials. HQ and store managers each see exactly the data they're allowed to.
Why multi-branch mode
Solves the three core pains of chain operations: menu sync, tax separation, and permission boundaries.
Shared menu, store-level price override
HQ adds or edits the menu once; every branch syncs instantly. Need a regional price or a temporary sold-out? Use a store override — no impact on other branches.
Independent tax IDs, invoicing, and payment credentials
Each branch fills its own tax ID, registered company name, registered address, and legal representative. ECPay e-invoices, LINE Pay, JKo Pay, and Taiwan Pay credentials are all configured per branch — compliant with tax-bureau rules and ready for separate bookkeeping.
Real-time cross-branch reports plus per-store deep dive
The BRAND_MANAGER role sees consolidated brand revenue, side-by-side store KPIs, and cross-branch item rankings. OWNER and MANAGER only see their own store. The permission matrix keeps HQ and stores cleanly separated.
Three steps to multi-branch
Upgrade from single-store to multi-branch with zero downtime, zero behavior change.
Register a brand account
Sign up to create a brand (e.g. "Tasty Group") and your first branch. Existing OrderEase merchants get auto-attached to a default brand — no manual migration.
Add more branches
Inside the Brand tab, click Add Branch and fill in name, address, tax ID, and registered company info. The menu is automatically inherited; tweak per store as needed.
Switch stores, scope permissions
HQ uses a BRAND_MANAGER account to switch across stores; store-manager accounts stay locked to one branch; Tablet POS can be bound to a specific branch to prevent accidental switching.
Frequently asked questions
I'm already an OrderEase customer — can I start using multi-branch mode?
Yes. Multi-branch mode launched in May 2026. All existing merchants were auto-attached to a default brand during the upgrade, with zero behavior change. To activate, go to Brand Settings, fill in your brand info and tax ID, then add your second branch from Branch Management.
Can each branch have a different tax ID? Are invoices issued separately?
Yes — this is the core of multi-branch mode. Each branch fills its own tax ID, registered company name, and legal representative. When an e-invoice is issued at checkout, it is reported to the Ministry of Finance under the branch's own tax ID, never mixed with other branches. ECPay, LINE Pay, JKo Pay, and Taiwan Pay credentials are also bound per branch.
Is Tablet POS bound to a specific branch? Can staff switch stores freely?
Tablet logins use a dedicated endpoint that signs a JWT containing lockedStoreId. Any /auth/switch-store call is rejected by the backend (HTTP 403). The front-end StoreSwitcher also auto-hides when lockedStoreId is present — staff cannot manually or accidentally switch to another store.
How is billing calculated — per brand or per branch?
One subscription per brand (regardless of branch count). Monthly fees are NT$1,950 (STARTER) or NT$2,450 (PRO); the number of branches does not change the rate. Large chains (10+ branches) can contact us for an enterprise plan.
Is inventory shared across branches or kept per store?
Inventory is always per store — each branch buys and depletes its own stock. The menu is shared, but stock, lowStockThreshold, and dailyResetStock are stored in MenuItemStoreOverride per branch. Branches never affect each other's inventory.